How to get more out of your IT provider
You may be paying a monthly amount to an IT company to provide you with a “managed service”. But what does this include? In other words, what exactly are they doing behind the scenes to keep your business online and up and running?
Here’s a list of the most common items an IT provider does as part of their service.
Remote management and monitoring (RMM)
This is by far the most common service offered. It’s part of the proactive piece that most firms offer and do for their client base. Included with remote management and monitoring is the ability to patch and keep desktop PCs, laptops and other devices securely updated.
It does not stop there, the RMM services will also monitor serv