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FULLY MANAGED SERVICE

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Do these issues plague your business?
No Technology Plan? Does your organisation lack a strategy for how technology can best serve it into the future? • IT Budget Crunch? Under pressure to reduce IT costs, increase value or maximize profitability? • Management Struggles? Need to find a more efficient way to manage your company’s technology?
Program Advantages:
Increased Productivity: Continuous insight into your network lets us reduce the business impact of IT failure by shortening the time from network failure to issue resolution • Reduced Business Impact from IT Failures: Combining preventative maintenance and remote monitoring means we minimize failures that could impact your business. Your network behaves in a stable and reliable manner • Reduced Network Downtime Through Proactive Maintenance: Through regular, preventative maintenance activities designed to keep your network operating efficiently, we reduce the number of emergency incidents you encounter

A True IT Partnership

Total network peace of mind. Your time is precious. You have more important issues to deal with than your computer network. It is, however, a critical enabler to your business and in need of attention to ensure it’s running predictably, optimally and securely. Our fully managed program is the ideal solution for an organisation like yours, an organisation that demands the utmost in network reliability and quality service.
Total IT support and management for a fixed monthly price – it’s that simple. We provide all of the benefits of an internal MIS department for a fraction of the price of staffing one yourself. We reduce the business impact of IT failures by minimizing their occurrence, and any unforeseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection applications and hardware. When you outsource the management of your important IT resources to us, we look upon this as a partnership. Our comprehensive approach means we are your IT department. By optimizing your networks performance, it will work at the peak efficiency and reliability levels that your business demands, allowing you to focus on running your business, not your network. Security, networking, data protection and user support – we handle it all for a single, predictable price.

Program Features

DEVICE LIFECYCLE MANAGEMENT

“This program perfectly suits our business needs and ensures we have optimum uptime to avoid affecting our business.”
– Holistic Dental Brunswick, Donvale, CBD
Stop Buying Downtime – Invest in Uptime
24×7 Advanced Performance Monitoring ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally. • Scheduled Preventative Maintenance ensures that your servers, PCs and other vital network devices function optimally. This improves reliability and security. • Monthly Network Health Review dedicates time to review reports and issues that are important to the ongoing performance of your network. We translate technology into business terms for you.
Real Time Optimisation keeps your infrastructure optimised through our NOC enterprise-class technology. Critical issues are identified, reported, and resolved in real time. • Security and Backup Management keeps your environment secure, protected and available through industry best-practices. • Unlimited Remote and Onsite Support ensures the utmost in business stability and reliability. Your single monthly price covers all network, server and workstation support.
Managed Server
• 24×7 Advanced Performance Monitoring • Server Configuration Management • Key Application Maintenance • Microsoft and 3rd Party Patch Management • Real Time Server Optimisation • Scheduled Preventative Maintenance
Managed Workstation
• 24×7 Advanced Performance Monitoring • Workstation Configuration Management • Microsoft and 3rd Party Patch Management • Real Time Workstation Optimisation • Scheduled Preventative Maintenance
Managed Network
• Firewall Management and Maintenance • Router and Switch Performance Monitoring
Managed Security
• Anti-Virus Monitoring and Management • Anti-Spam Monitoring and Management • Regular Vulnerability Scan and Report
Managed Backup
• Backup Deployment and Configuration • Backup Performance Monitoring • Backup Software Updates • Scheduled Backup Jobs • Data Center Replication and Disaster Recovery Planning
Managed Support
• Monthly Network Health Review • Unlimited Network, End-user and Network Support

Plans and Pricing

We have a wide variety of pricing options to suit your business. Whether you require a single visit or ongoing support, we have pricing to suit your needs. *All managed service pricing is tailored to your business needs so please give us a call if you are interested.


Features

COMPARE PACKAGE FEATURES

SUPPORT

Guaranteed Response Times

Customized Support Application

Microsoft & 3rd Party App Updates

Managed Anti-Virus / Anti-Malware

24x7x365 Infrastructure Monitoring

Adds / Moves / Changes

Unlimited Remote Support

Unlimited Onsite Support

Unlimited After Hours Support

SECURITY

Password Management System

Dark Web Monitoring

Managed Firewall

Simulated Phishing Attack

Vulnerability Scan / Penetration Test

MANAGEMENT

IT Documentation

Monthly Executive Report

Asset & Inventory Management Report

IT Budget Preparation

Technology Business Review Meeting

TRAINING

Security Awareness Training

End User Training

Technology Adoption Session

SERVICES

Microsoft 365 Business License

Office365 Backup License

Monthly Human Backup Testing

BDR as a Service

Simulated Mock BDR Test

Flexi Support Essentials

$75

per user per month


VIP Rates

Standard Rates


$99 per domain

from $195 per month

$1,495

$2,995


$495

$1,495

$2,495

Bi-Annual


Standard Rates

Annual


From $28/user/mo

From $5/user/mo

From $199/month

From $199/month

$495

flexi support Premium

$99

PER USER PER MONTH


VIP Rates


from $95 per month

Bi-Annual

Bi-Annual


Annual

Annual

Quarterly


Bi-Annual


From $28/user/mo

From $5/user/mo

From $199/month

From $199/month

Quarterly

flexi support complete

$150

PER USER PER MONTH



Bi-Annual

Bi-Annual


Bi-Annual

Bi-Annual

Monthly


Quarterly


Monthly