The Working From Home Tech Guide
Working from home has never been easier from a technology perspective.
The rise of mobile devices, cloud computing, and collaboration software have made most office-based roles achievable from home.
How can you ensure your staff & colleagues are safe, secure, and towing the company line when they work from home?
In this guide, we’ll be covering some of the easily missed items that you should be aware of when you send employee’s home to work.
Whilst company data may be secure and accessible only on company hardware, what policy is in place if an employee is working from home?
The basics should include in your IT policy. Wordings such as “when away from the computer it must be screen locked” or something similar.
In an office environment, screen locking may not be mandatory. However, in a home environment or out of the office, physical access by unauthorized personnel to company hardware is higher risk.
Don’t presume your workforce is ready just to up tools and work from home. Ample training should be given on relevant collaboration systems. A good example of this is Microsoft Teams or similar. Whilst many office workers have embraced this collaboration tool, there is still a percentage of the users that shy away from new software.
As such, relevant training that encompasses all skill levels on the right software tools should be organised sooner rather than later.
Getting the basics right
The basics are the things from an IT perspective that you might assume a staff member has but might be lacking. A good example of this is the Internet. Whilst many would assume that everyone has home internet, the reality is that there will be a small percentage that, for one reason or another, do not have home internet.
As such, offering a 4G/5G hotspot with company data allowance might be required.
Your IT support provider should be notified that employees will be working from home. There are a few considerations here for both the employee and the IT support provider.
Look closely at your existing contract with your IT support provider. Check if its stated support might be available to only locations outlined in the contract. If IT support is required for homeworkers, a contract amendment may have to be made.
In addition to this, confirm with your IT support provider if they have taken the necessary steps to be able to assist users working in their home.
Most IT service providers offer remote support as standard. But the process can differ depending on security and setup of IT systems.